Terms & Conditions

Terms & Conditions

The Enchanted Forest Community Trust is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Making A Purchase

Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and click the “Add to Cart” button. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to deliver your order. We accept payments from all major credit cards via Paypal. If you are shopping from outside the UK, place your order normally and your credit card company will convert the transaction to your own currency automatically.

We would like to make it clear that when a customer makes a purchase online they are agreeing to a legally binding contract.

When confirmation of an order is received, this is to indicate that we have received your order. It does not confer that a contract exists between us. A contract of sale exists when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If you experience any technical problems please do not hesitate to contact us on through any of the methods in the ‘Contact Us’ section above.

Shipping And Handling

For International orders, postage may vary from quoted price, if this causes concern please e-mail (info@enchantedforest.org.uk) for accurate postage costs.

Delivery Schedule

We aim to despatch at least 90% of our orders within 48 hours of receiving the order. For larger orders this may not be possible and you will be informed of the timescales for delivery within 48 hours of the receipt of the order. A confirmed date for delivery will be agreed. Thank you for your patience.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is included. Please note that product prices are displayed inclusive of VAT.

Credit Card Security

For secure transactions, your credit card transaction will take place on a third party payment gateway called Paypal. This may require an additional security measures required by your bank. We do not store any payment details or credit card information on our site.

Contacting Us

The Enchanted Forest Community Trust , c/o Volpa, Suite 2/11B King James Business Centre  Friarton Rd Perth PH2 8DY

Email: info@enchantedforest.org.uk

Privacy Policy

The Enchanted Forest Community Trust does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We will accept anything back as long as the goods are in the original condition and returned with the original packaging. We must be notified within 48 hours if any items received are damaged. Any complaints or queries that you may have about an order please contact us by any one of our contact details in the ‘Reaching Us’ section above. Your rights to return goods are protected under the EU Distance Selling Directive which can be found atwww.hmso.gov.uk/si/si2000/20002334.htm

This is a United Kingdom based e-commerce site and in situations of legal matter the UK law is the applicable law.

Registered Company Address:

The Enchanted Forest Community Trust, 30 Bonnethill Road, Pitlochry, Perthshire, PH16 5BS

Company Number: SC357866

VAT Registration Number: GB992898828

All material is copyright of The Enchanted Forest Community Trust

The Enchanted Forest is a registered trademark of Perth & Kinross Countryside Trust